WIPE & SHINE PRIVATE POLICY

Wipe & Shine Cleaning Services requests a cancellation notice between the business hours through text, call or via email 24 hours before the scheduled time. Failure to cancel a scheduled appointment, within the 24-hour notice, will result in a deposit fee lost. We are not a contract company (depending on the client) though common courtesy is appreciated in this matter considering our cleaners rely on scheduled appointments. If you are looking to reschedule a service please notify the company at least 24 hours before service to avoid the cancellation fee. Rescheduling services will not guarantee a service the same week, clients who already have scheduled recurring services will resume service on their next scheduled visit. Rescheduled services may also not guarantee that your assigned cleaner will be available therefore a different cleaner may be assigned to you residential cleaning.

Once you have scheduled an appointment with us you are responsible for providing entry to the cleaners on time. If cleaners are unable to access the property upon arrival you will be notified immediately. If we do not receive a response or access to the property within 20 minutes of arrival your appointment will be considered as cancelled and the cancellation fee will be applied to your account. If we are notified of a cancellation outside of our business hours and days cancellation fees may still be applied. Upon scheduling, we allow ample time for our cleaners to commute between locations, however, they may not arrive at the exact scheduled time due to circumstances such as heavy traffic and parking or vehicle issues. We kindly ask that you please allow a 45 minute gap for your cleaning technicians to arrive in case we are presented with unforeseen circumstances.

 First time clients are required to pay a deposit to ensure cleaning services will take place. Clients are required to provide their full name, address, best contact number, email, and preferred payment method. All first time clients are required to sign an agreement form agreeing to the companies policies before service can take place, if agreement form is not signed before the scheduled appointment service will not take place. 

We do not require clients to stay in their residence during the service, however we do recommend that someone is present at the beginning and at the end of the service. Being present at the beginning and end of service allows the cleaner to do a walk through before they begin to become familiar with the property and a walk through after to ensure customer satisfaction. If for any reason you are not satisfied please notify us within 24 hours of service, we will provide a free re-clean of the areas missed at no cost. If we are notified after the 24 hour period has passed unfortunately we can no longer be held responsible for any of the areas missed.

 Please be aware that we are not liable for any damages or loss during the cleaning process. All items of sentimental value that are irreplaceable such as collectors items, trophies, discontinued patterns, family heirlooms, unique or rare items and high cost crystal, china, ceramic, must be disclosed to Wipe & Shine Cleaning Services via email. We will not be liable for items not listed and disclosed to us. We can not guarantee reimbursement for damages reported more than 24 hours after the end of the cleaning appointment. Wipe &  Shine Cleaning Services will only consider liability for the repair or replacement cost of the replaceable damaged or broken items (caused by us) itself. 

We reserve the right to alter or withdraw discounts on the future service at any time, but will always advice clients of any change.

If clients can not provide free parking, parking costs will also be applied to the total of service. 

Gratuity is not included in the total cost of service. If you wish to provide gratuity you are more than welcome to directly supply it to your cleaner.